Monitoring use-cases within solutions that use various logs can be onerous when there is “noise” or low-value events in the logs. For provisioning use-cases, we prefer to focus on the “CrUD” use-cases and actions.

The CA/Symantec Identity Manager solution has a mid-tier component, IM Provisioning Server, that captures quite a bit of information useful for monitoring for success/failure. The default Log Level of the primary log file, etatrans*.log, is log level = 7. This log level will capture all possible searches and information of activity within the Provisioning Server’s service and transactions to its connector tier.

We can reduce some of the “noise” of searches/information and focus on the “CRuD” actions of “add/mod/del” by reducing the log level to level = 3.

This help as well to reduce the impact to the disk spaces and roll-over of the etatrans*.log file during bulk tasks or feed tasks.


However, even with log level = 3, we still have some “noise” in the etatrans*.log.

Additional “pain points”, the etatrans*.log file is renamed upon every restart of the IMPS service and during rollover at a size of 1 MB.


To assist with “finding” the current file, and to remove the noise, we have created the following “function/alias” for the IMPS user ID.

  1. Log into the IMPS service ID: sudo su – imps {Ensure you use the “dash” character to ensure the .profile is sourced when you switch IDs}
  2. Edit the .profile file: vi .profile
  3. The current file will only have one line, that sources the primary IMPS environmental information: . /etc/.profile_imps

4. Add the following body after the IMPS environmental profile line

function tap () {
cd $ETAHOME/logs
a=$(ls -rt $ETAHOME/logs | grep etatrans | tail -1)
echo "Tail current log file with exclusions: "$a
tail -F $a | grep -v -e ":LDAP" -e ":Config" -e "AUDITCONFIG" -e ":EtaServer" -e ":Bind " -e ":Unbind " -e ":Search "
export -f tap

This new “function/alias” will cd to the correct folder of logs, then tail the correct etatrans*.log file, and exclude the noise of non-CrUD activity. Using the new alias of “tap” on all provisioning servers, will allow us to isolate any challenges during use-case validation.

5. Exit out of the IMPS user ID account; then re-sudo back into this account, and test the “tap” alias.

6. While using the “tap” alias, exercise use-cases within the IM Provisioning Manager (GUI) and the IM User Console (browser); monitor the “Add/Mod/Deletes”. You will also be able to see the “Child” updates to endpoints and updates to the IMPS notification queue (IME Callback).

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